I wonder what in freshdesk differs between choosing resolved or closed. At the moment, when merging a ticket, freshdesk adds the response as a private. No response from the customer, the agent can close the ticket and it will not be . Could the merged response actually merge the ticket and add the response . Turn off emails being sent to agents on closed and or resolved tickets.
I wonder what in freshdesk differs between choosing resolved or closed.
This haas to be improved or we are not getting the benefits of . Freshdesk will then generate an additional ticket to that agent which is nothing. Review response error shows when attempting to send and set as closed. That takes 5 replies to close will increase your reply volume, . I wonder what in freshdesk differs between choosing resolved or closed. No response from the customer, the agent can close the ticket and it will not be . If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email. At the moment, when merging a ticket, freshdesk adds the response as a private. Be assigned to the agent sending the email and it will be created with 'closed' status. Could the merged response actually merge the ticket and add the response . Sign up for freshdesk today. They outline the specific amount of time the company has to respond and. Please respond to the thread and requests from your customers for an update on this.
Sign up for freshdesk today. This haas to be improved or we are not getting the benefits of . Of course these are desperate measures and not even close to a real solution. Could the merged response actually merge the ticket and add the response . Comments to this discussion are now closed!
Of course these are desperate measures and not even close to a real solution.
Here is a detailed guide on the important helpdesk metrics and what you. Sla which sets a deadline for when the ticket needs to be closed or resolved. At the moment, when merging a ticket, freshdesk adds the response as a private. The newest response has been loaded on the view. Of course these are desperate measures and not even close to a real solution. That takes 5 replies to close will increase your reply volume, . Have to force a hard refresh of the . Review response error shows when attempting to send and set as closed. They outline the specific amount of time the company has to respond and. Please respond to the thread and requests from your customers for an update on this. Sign up for freshdesk today. Could the merged response actually merge the ticket and add the response . Turn off emails being sent to agents on closed and or resolved tickets.
Sign up for freshdesk today. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email. Of course these are desperate measures and not even close to a real solution. Freshdesk will then generate an additional ticket to that agent which is nothing. Have to force a hard refresh of the .
No response from the customer, the agent can close the ticket and it will not be .
Of course these are desperate measures and not even close to a real solution. The newest response has been loaded on the view. Please respond to the thread and requests from your customers for an update on this. No response from the customer, the agent can close the ticket and it will not be . Sign up for freshdesk today. Could the merged response actually merge the ticket and add the response . Comments to this discussion are now closed! Sincerely, ecnordic support team 2. Review response error shows when attempting to send and set as closed. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email. They outline the specific amount of time the company has to respond and. Is there not a way to deactivate the response sla on a ticket? That takes 5 replies to close will increase your reply volume, .
Freshdesk Responded Versus Closed - : Freshdesk will then generate an additional ticket to that agent which is nothing.. I wonder what in freshdesk differs between choosing resolved or closed. Be assigned to the agent sending the email and it will be created with 'closed' status. At the moment, when merging a ticket, freshdesk adds the response as a private. Here is a detailed guide on the important helpdesk metrics and what you. Have to force a hard refresh of the .
